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Privacy Policy

Last updated: April 16, 2026

D-Homecare Services (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information of our clients, their families, and visitors to our website www.dhomecareservices.com. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website or contact us about our homecare services.

1. Information we collect

We may collect the following types of information when you visit our website or contact us:

• Contact details: name, phone number, email address, physical address.
• Service-related information: information you provide about the person needing care, such as age, general health status, type of support required (for example, elderly care, disability support, post-hospital care).
• Technical data: IP address, browser type, pages visited, and time spent on the website (through basic analytics or server logs).
• Any other information you choose to share with us in forms, emails, or phone calls.

We aim to collect only the information that is reasonably necessary to provide information about our services and respond to your enquiries.

2. How we use your information

We use your information to:

• Respond to your enquiries and provide information about our services.
• Assess the type of homecare services that may be suitable for you or your loved one.
• Manage our relationship with clients and prospective clients.
• Improve our website, services, and user experience.
• Comply with applicable laws and regulations.

We do not sell your personal information to third parties.

3. Legal basis for processing (where applicable)

Depending on your jurisdiction, we may process your personal information based on:

• Your consent (for example, when you submit a contact form).
• Our legitimate interest in providing and improving our services.
• The need to comply with legal obligations and healthcare regulations.

4. Sharing of information

We may share your information with:

• Our staff and trusted healthcare professionals involved in providing or arranging care services.
• Service providers who help us operate our website, IT systems, or communications, under appropriate confidentiality and security obligations.
• Regulators, authorities, or professionals (for example, legal or financial advisers) where required by law.

We only share the minimum necessary information and take steps to ensure that your data is handled securely.

5. Data security

We use reasonable technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include secure hosting, access controls, passwords, and staff training.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Retention of information

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law and professional guidelines.

7. Your rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, where appropriate.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

8. Third-party websites

Our website may contain links to third-party websites that we do not control. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

D-Homecare Services
P.O. Box 30126, Lilongwe
Gouji Shopping Mall, Area 49, Sector 5, New Shire
Phone: +265 985 271 023
Email: contact@dhomecareservices.com

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.